Shipping policy

LUXYWEARS offers free shipping on all orders, with no minimum purchase required. We ship worldwide, and every order is delivered to your home at no additional cost.

Order processing

Once you complete your purchase, we need between 1 and 3 business days to process your order. Orders are processed Monday through Friday; no processing is done on weekends. During high-demand periods, such as sales or holidays, processing times may be slightly longer.

If you need to change your delivery details, please contact us as soon as possible. Once an order has been processed and handed to the carrier, it can no longer be changed or cancelled; in that case you can still return it under our refund policy.

Estimated delivery time

Estimated delivery times after processing:

  • Europe: 8-12 business days
  • United Kingdom: 5-8 business days
  • United States: 7-15 business days
  • Canada: 7-16 business days
  • United Arab Emirates: 5-9 business days
  • Mexico: 7-10 business days
  • Central America: 10-25 business days
  • Australia and New Zealand: 10-26 business days
  • Other countries: 11-30 business days

These time frames are estimates and may be affected by external factors such as customs or weather conditions. In rare cases an order may take longer than usual. If you experience an unusual delay, please contact us and we will be happy to help.

Order tracking

As soon as your order is shipped you receive an email with a tracking number, so you can follow your parcel.

Customs and import taxes

For deliveries outside the European Union, customs duties or import taxes may be charged by the authorities of the destination country. These charges, if any, are the responsibility of the customer.

Delivery address

Please enter your shipping address carefully and check it before you pay.

  • If the address is incorrect and the order has already been shipped, the carrier does not allow changes.
  • If a parcel cannot be delivered because of an incorrect address and is returned to us, you may request a refund, but the shipping costs incurred will be deducted.

Problems with delivery

If your parcel is delayed, damaged or lost, email us at info@luxywears.com or use our contact page with your order number and we will sort it out.